Hello, 

I am very dispointed. My day has been ruined and possibly more days ahead. 

I made a reservation and received txt messages. I attempted to ooen the multiple links provided but none would open. I preceded to the pick up location at Yeosu ktx as inducated in the txt message but you do not have premises here. I then walked for 30 minutes un hot sun to a location relatively nearby in 30 degrees. This location was indicated both in google maps and naver. At these premises there were no staff despite office being open. 

I have now boarded a ktx to Suncheon and cancelled my plans for today. 

Can you please reply to this email with a response.

Thanks 

Chris Carroll

Email cheezelchops@gmail.com 

131-022-164367

Hello, this is a representative from Eco Rent-a-Car. We are sorry to hear about the issue regarding your reservation. Our reservation system requires the rental fee to be deposited after the reservation is completed for the booking to be finalized and a vehicle to be assigned. However, since you only filled out the form and took no further action, your reservation was cancelled. If there was a communication problem, we wish you had inquired on our website's bulletin board. We also apologize for the inconvenience in this hot weather. Since this issue arose from a miscommunication between us, we hope there is no misunderstanding. We wish you a pleasant trip. Thank you.